The Problem
Before we started using Domotz, if a device went down or offline, competing products would notify us 3 minutes later, and then our techs would have to travel to the site to unscrew the hardware from the wall to manually reboot it. If a device goes down and the device requires a reboot or troubleshooting, IdentyTech must reach out to our contractors and pay for additional labor expenses to have someone go investigate the issue. Our clients depend on IdentyTech Solutions to be able to remotely troubleshoot any piece of our installed hardware at a moment’s notice, and that’s where Domotz comes in.