Domotz will automatically create and update your Freshservice tickets when a specific network
or device event occurs.
The information the users can see directly in the Domotz system is the historical bandwidth
consumption, errors, and discarded packets, as well as information on the status of the port (admin and config
status, negotiated bandwidth, connected device).
For example, if a specific device goes down that you are watching, Domotz will automatically
create a Freshservice IT service desk ticket.
Improve your MSP customer support processes by actioning critical issues and events faster
and more efficiently.